FAQ Q: What types of rugs does NOA Rugs + Home sell? Q: Does NOA Rugs + Home deliver rugs? Q: What is NOA Rugs + Home's return policy on rugs? Q: What type of carpets does NOA Rugs + Home sell? Q: Where does NOA Rugs + Home ship carpets?
Q: Does NOA Rugs + Home have a catalog? Q: Does NOA Rugs + Home have personal shoppers? Q: Does NOA Rugs + Home sell gift certificates? Q: Does NOA offer Personal Shopping and Design consultation? Q: How can I purchase an NOA Gift Certificate? Q: How do I register for your Partnership Registry or buy a gift
through your Partnership Registry? Q: Are my website purchases secure? Q: Do you ship within the United States and Internationally? Q: Do you charge sales tax on phone order purchases? Q: What is NOA's return policy? Q: Do you offer gift-wrapping services? Q: Do you offer environmentally responsible packaging? Q: What methods of payment does NOA accept?
Q: How do I reach Customer Service?
Q: What types of rugs does NOA Rugs + Home sell? NOA Rugs + Home carries every type of rug imaginable, in every size and price point. You'll find small scatter rugs, runners, room size area rugs and mansion size rugs. If you can't find a rug in the size you want NOA Rugs + Home can custom make it for you. There are handmade Orientals and tribal rugs from every rug weaving area of the world including China, India, Turkey, Iran and Pakistan. top Q: Does NOA Rugs + Home deliver rugs? NOA Rugs + Home can deliver your rug anywhere in the world. We can deliver your rug the next day if it's in stock and you live in Wake County. If you live in the United State, your rug can be delivered in 2-3 days. Outside the United State and anywhere throughout the world your rug can be delivered within 5 business days. top Q: What is NOA Rugs + Home's return policy on rugs? All in-stock rugs can be returned within 7 days of purchase with the original sales receipt. The refund will be in the same method as payment, except for cash. All cash sales will be refunded with a check in the mail. After 7 days and before 30 days all refunds are issued with a store credit. After 30 days rugs cannot be returned or exchanged except with owner approval. In our WAREHOUSE there might be some rugs stamped final sale. top Q: What type of carpets does NOA Rugs + Home sell? NOA Rugs + Home sells every type and style of hand knotted carpet available today. There are silk, wool and silk,wool, berbers and more to select from. There are modern designs, hunting seen , florals and geometric patterns to choose from. Also, We sell antique and new rugs and kilim. top Q: Where does NOA Rugs + Home ship carpets? NOA can ship your carpet order anywhere in the continental United States, Canada and Europe. top
Q: Does NOA have a catalog? No, NOA does not have a catalog of what we sell. Many of the products, including rugs are one-of-a-kind items, making it impossible to maintain a catalog. Our website is designed to give an in depth discovery of our merchandise. Our design services have additional photographs which can be emailed to you on specific products. For more information about our personal shopping service please contact our staff at 919 872 0444. top Q: Does NOA have personal shoppers? NOA staff is among the most expert and experienced staff in the industry. Many of our sales associates have Interior design backgrounds and can assist you in all your design needs. To reach a personal shopper for NOA HOME products- such as furniture, rugs – you can call 919-872-0444. We offer expert design services to help guide your journey of self expression in creating home. For more information about our personal shopping service please contact Sam Nehme at 919 872 0444. top Q: Does NOA sell gift certificates? Yes, NOA sells gift certificates. They can be purchased through NOA Rugs + HOME. top Q: How can I purchase an NOA Gift Certificate? You may order a gift certificate on our website or you can contact our cash/credit office at 919 872 0444 or stop by any of our locations and see a sales associate. top Q: How do I register for your Partnership Registry or buy a gift through your Partnership Registry? Gifts can be purchased through our website or by contacting our staff at 919 872 0444. To create a Partnership Registry, please stop by the Raleigh location top Q: Are my website purchases secure? Yes, all orders placed on our website are encrypted using SSL technology, so that your transactions are fully protected. Please refer to our Privacy Policy for further details. top Q: Do you ship within the United States and Internationally? Yes, all merchandise purchased in the store or by phone can be shipped around the globe. We work closely with an overseas carrier who will prepare a quote for the shipping costs. Our sales associates are able to assist you with shipping details for in store purchases. For phone purchases, our personal shopping service will provide the shipping information at 919 872 0444. top Q: Do you charge sales tax on phone order purchases? Sales Tax is added only for customers in Raleigh and Durham. top Q: What is NOA's return policy? We accept returns and exchanges within 30 days of purchase with the original sales receipt and in the original condition. Returns must be made within 10 days for full credit card refund or for refunds for cash and check purchases, which are refunded by check. Store credit is issued for returns made after 10 days. Open packages, special orders, clearance, bedding, sleepwear, fabric and trim are not returnable. We must be notified about defective or damaged merchandise within 7 days of receipt. top Q: Do you offer gift-wrapping services? Yes, we offer beautiful gift wrapping in custom designed Indian print boxes accompanied by custom designed tied died ribbon. Larger gifts are wrapped in richly colored tissue paper with the custom designed ribbon. All of our gift wrapping is complimentary. top Q: Do you offer environmentally responsible packaging? Yes, we use starch based popcorn for our small shipments, which dissolves in water and can be disposed of in the sink. We also recycle bubble wrap and use it only when necessary. Additionally, we use furniture blankets rather than disposal packaging for furniture deliveries. We would be interested in any suggestions you might have on improving our environmentally responsible packaging. top Q: What methods of payment does NOA accept? NOA accepts: American Express, Master Card, Visa, Discover, NOA Carpet & Home, Credit Card, personal checks and traveler checks. top
Q: How do I reach Customer Service? Our Customer Service Hours are 10am to 6pm, daily. We will be happy to answer any questions you have about our products. Please call 919 872 0444. top Q: Does NOA offer Personal Shopping and Design consultation? Yes, We do. Please contact us at 919 872 0444 for a list of our professional interior designers. top
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