Terms + Conditions

Trade & Retail Partners
NOA Imports is a supplier of artisan-created works from five continents. We work solely with quality retailers and members of the design trade on an international platform.

Pricing
Prepayment is required for all new accounts. A minimum opening order of $500.00 USD (credit card payment) and $1000.00 USD (approved terms account) will be required when placing your first order. A minimum re-order of $250.00 will be required for subsequent orders. Pricing is subject to change without notice. All pricing is listed in US dollars.

Payment
We accept checks, Visa, Master Card and American Express credit cards. Net 30 terms will only be offered upon approval, to customers who have submitted satisfactory credit references. Net 30 terms will not be offered to first-time customers, but may be requested for second and subsequent orders. We do not accept COD payments.

Late Payments
Late payments are subject to a monthly late fee of 1.5% of the cost of the entire order. Interest will begin accruing one day after the due date on the invoice. Unpaid invoices will be submitted to a collection agency after 90 days. The amount due will include all legal and agency fees.

Handmade Items
A large portion of NOA Importsís collection consists of products that are handcrafted from natural materials by international artisans. Each and every handcrafted piece is different from one another and contains variations in the final product. It is these differences that give individual character to each piece, and may include variations of tonal qualities, as well as variations in size, color, texture, patina and porosity. The variations and natural blemishes should not be misconstrued as flaws but accepted as beauty marks that add charm, spirit and relevance to each and every product.

International Orders
International orders must be fully pre-paid. Canadian customers who qualify will receive terms of Net 45. Late payment terms apply as noted above.

Delivery
We make every effort to stock items for immediate delivery. In the event that an item is out of stock, it usually will ship within 6 to 12 weeks. Some of our products may take up to 16 weeks. Despite our best efforts, orders do not always ship complete. Special requests concerning backorders should be noted in writing when the order is placed. Additional fees will be incurred for inside deliveries, lift gate deliveries, and residential deliveries (special delivery fees will be added to the invoice after delivery).

Domestic Freight
Shipping costs will vary and typically range between 10% - 18%. Note this is an average percentage that will vary with the dollar amount and cubic displacement of the order. This should not be misconstrued as a quote.

Shipping Information
All shipping FOB origin.

Damages
Any merchandise with visible damage must be reported to the delivery company upon receipt of the shipment. Damages must be reported within five (5) business days to our office. For freight collect shipments, NOA Imports will make every effort to provide information and assist in the completion of your claim.

Returns
All returned merchandise must be authorized by an NOA Imports customer service representative. Returned merchandise is subject to a 25% re-stocking fee. All freight charges are the responsibility of the customer.

By purchasing our products, you agree to the terms and conditions set forth in this outline.


Contact Us

NOA Rugs + Home
3051 Spring Forest Rd, Raleigh, NC 27616
Tel: 919.872.0444